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Handmade Horseshoes
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Dispatch:
All our Horseshoes are handmade to order, please allow up to 3* working days for dispatch.

Delivery:
Hermes Courier Service 2 to 3 working days £3.00
or
Royal Mail Signed For 1st Class 1 to 2 working days £5.00

Next Day Delivery Icon  Special Service - Next Day Delivery:
  Royal Mail Special Delivery Guaranteed by 1pm £13.00
  Order's placed after 9am on Friday, on Saturday and Sunday will be delivered on Tuesday.
   There are no deliveries on Monday's or Sunday's.
Next Day Delivery Illustration
               
*Please allow extra time during busy periods such as the Main Summer Wedding Season.
We currently only deliver to the UK mainland.

Please Take Note:
Please double check your address and postcode carefully.
We cannot be held responsible for items not reaching you in time.
Should you provide incorrect postage details, you will be liable for the full cost of re-issuing your order and will not be entitled to a refund and we cannot be held liable for any items which have not been received.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you. If your goods are returned because you did not collect them from the sorting office, you will be asked to pay for the postage for the items to be redelivered.
In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the trade price of the reproduced product.
Please note:
we will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation:-
(a) fire;
(b) severe weather conditions;
(c) industrial dispute;
(d) strike or labour disputes

My Parcel Hasn't Arrived?
If you have not received your items within the specified time, we ask that you please follow these instructions:
Check with your neighbours, in case the items were left with them (see Royal Mail's Delivery Policy below)
Check with your local sorting office (in case a 'Something for you’ card was not left or is misplaced)
We ask that you allow 14 working days from dispatch, for the items to be delivered by Royal Mail.
After the above has been completed, contact ourselves and we will be able to replace or refund the items.
Please double check your address and postcode carefully.
Should you provide incorrect postage details, then you are liable for the full cost of re-issuing your order and are not entitled to a refund.
Although we endeavour to dispatch all orders by the above lead times these may be affected due to circumstances beyond our reasonable control.
Every care has been taken to ensure that the above information is correct; however, Handmade Horseshoes reserves the right to change the above prices and lead times without prior notice.

Royal Mail - Deliver to Neighbour Policy
Royal Mail has introduced the Deliver to Neighbour policy.
If a customer is out when Royal Mail try to deliver an item that is too large to fit through their letter box, an attempt to leave the item with a neighbour will be made instead.
Special delivery and international items that require a signature are not included in the initiative and will be returned to the Delivery office rather than be left with a neighbour.
If an item is delivered to a neighbouring property a ‘Something for you’ card should be posted through the addressee’s letter-box telling them this.
If an item is unable to be delivered to the address or a neighbour, the item will be returned to the local Royal Mail Delivery Office for your customer to collect it, or to arrange a re-delivery.
Items are retained at the Delivery Office for 18 days awaiting the customer to collect the items.
Any household who would prefer not to have any items delivered to a neighbour can opt-out of the service by contacting Royal Mail http://www.royalmail.com/delivery-neighbour/faqs/faqs.

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