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Privacy Policy
Handmade Horseshoes (“we’ or “us” or “our”) is committed to protecting your privacy. Our Privacy policy explains how we collect, use and protect information about you in the scenarios that are described in section 2 below. By taking any of the actions listed within that section, you agree that we may collect and use your information in the ways described in this privacy policy.

Topics covered in our privacy policy:
1. Who we are
2. How we collect information
3. What we use your information for
4. Sharing your information
5. Cookies and Traffic data
6. Your information
7. Changes to our privacy policy
8. Security and storage of information

1. Who we are:
Handmade Horseshoes is owned and run by Just The Right Gift a limited company registered in England and Wales under company number 8296677.
Our registered office is at
1 Knightsbridge Crescent,
Stirchley,
Telford,
Shropshire,
TF3 1BN.
For details of how to contact us, please refer to the Contact page.

2. How we collect information:
We will collect information from you if you:
Place an order for products on our website, this will include your name, address, contact details (including telephone number and email address).
complete online forms, contact us via online contact forms, email or post
visit or browse our website, this will include information about your website visit or use of our products or services using cookies or similar technologies (as described in section 5 below).

3. What we use your information for:
We will use your personal information to provide you with status updates on the products that you have ordered. We may also contact you for further information regarding your order, if it is deemed necessary.
We may use your personal data for internal purposes such as auditing, data analysis, and research to improve our products, services, website, and customer communications.
If you enter into a prize draw or competition, we may use the information you provide to administer those programmes.

4. Sharing your information:
We may share your information with:
our couriers, to enable the fulfilment of your order. This includes you Name and address.
With third party businesses with whom we are collaborating to provide a service to you, so that this service can be provided; especially payment processing companies (e.g. PayPal etc). We encourage you to read any third party´s privacy policies.
We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.

5. Cookies and Traffic Data:
Cookies are small text files which are transferred from our website, product or service and stored on your computer's hard drive. They are widely used in order to help websites work, or work more efficiently, as well as to provide general usage information to the owners of the site. We're currently looking into making further improvements to our privacy policy and how cookies are managed on our website, so please check back here for updates.

There are different types of cookies:
Session Cookies - We use session cookies on our websites and in some of our products or services to identify and track users and to remember what is in your shopping basket (where relevant). Our session cookies may contain your, name, address and email address. These session cookies are deleted when you close your browser or leave our website.

Persistent Cookies - Persistent cookies enable our website, product or service to remember who you are and to remember your preferences on our website. Persistent cookies will stay on your computer or device after you close your browser or leave our website.

Web analytics and similar services - Our website uses web analytics services. Web analytics cookies allow us to recognise and count the number of visitors and see how they move around the website. This helps us make our service to you better.

We keep a record of traffic data which is logged automatically by our server, such as your Internet Protocol (IP), We also collect some site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.

How to disable cookies
Most web browsers allow some control to restrict or block cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, products or services. For more information about cookies and instructions on how to adjust your browser settings, see the Internet Advertising Bureau website www.youronlinechoices.co.uk.

6. Your information:
If we hold any information about you which is incorrect or if there are any changes to your details please let us know so that we can keep our records accurate and up to date. If you would like to update your records or see a copy of the information that we hold about you, you can contact us via our Contact Us page.
If you request a copy of your information you will need to pay a statutory fee which is currently £10.

7. Changes to our privacy policy:
We may change/update our privacy policy from time to time. We will always update the privacy policy on our website, so please try to read it when you visit the website.

8. Security and storage of information:
We never keep payment/card details of any transactions, as these are processed through third party payment sites (e.g. PayPal, etc). Handmade Horseshoes is able to access these details via the third party site for the purposes of confirming payment and refunds only.
Your basic order information (name, address, email, phone number, order details) are stored on a secure sever and can only be accessed by Handmade Horseshoes for the purposes of order status emails, customer enquiries and tax purposes.
We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
Some communications sent over the internet, such as email, may not be secured unless they are encrypted. Although we do our best to monitor and improve how we protect your personal data, we cannot guarantee the security of your data which is transmitted to our website via an internet or similar connection and any transmission of data to our site is at your own risk. We will never ask for your card/bank payment details via email.
Updated May 2018.
2019 Copyright Handmade Horseshoes
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